Frequently Asked Questions
This section is designed to address the most common questions prospective customers may have. Here, you'll find helpful information about our return policy, product warranties, shipping, and more. We’ve got you covered with clear and concise answers to ensure your experience with us is seamless and worry-free. Explore the FAQs below to find the details you need!
At Medicus Wound Care, we are proud to be a trusted Medicare supplier and experienced billing company. We understand the complexities of Medicare claims and accept the risk of potential denials. As a Medicare-assigned provider, we handle denied claims through the Medicare Appeals Process, ensuring that residents, their families, and facilities are not burdened with unexpected bills. Residents are only responsible for legally required coinsurance and deductibles.
While many facilities receive regular reimbursement checks from Medicare, few conduct a thorough cost analysis to compare expenditures with reimbursements. Our experience reveals that most facilities are incurring higher costs than the reimbursement they receive.
At Medicus Wound Care, we provide a comprehensive analysis of your wound care practices, cross-checking your billable products with Medicare reimbursements. Many of our clients discover they are tying up significant funds in shipping and receivables management. By eliminating these costs and leveraging our services, your facility can increase available funds each month, especially for residents who qualify under our program.
We carefully source the highest-quality wound care products to meet the specific needs of your residents. Our protocols are individualized, incorporating both trusted name-brand products and innovative solutions that may be less familiar.
However, we exclusively supply products approved by Medicare for reimbursement. While this may occasionally exclude some newer dressings, we ensure that all products meet rigorous quality standards and deliver optimal results for wound care management.
Absolutely! Even if your facility currently has few residents with wounds, partnering with Medicus Wound Care can help you prepare for future opportunities. Facilities often hesitate to admit new residents with serious wounds due to the high cost of supplies. By removing this financial concern, you can confidently accept more residents, knowing that wound care expenses are covered under our program.
Our goal is to build a lasting partnership with your facility, helping you provide exceptional care for both current and future residents.
While mild odor can sometimes accompany healing wounds, a strong or unpleasant smell is often a red flag. It may indicate bacterial colonization or infection. If a wound emits a distinctly offensive odor, it’s essential to consult a wound care professional immediately to address potential complications.
Wound drainage, or exudate, is a fluid released from blood vessels during the inflammatory phase of healing. This fluid, which resembles blood plasma, contains water, proteins, white blood cells, inflammatory mediators, and electrolytes—all of which play critical roles in wound healing.
A scab is your body’s natural response to skin injury, such as a cut, scrape, or bite. It forms when platelets in your blood create a clot at the injury site, acting as a protective barrier to stop bleeding and block germs.
As the clot dries, it hardens into a scab, which shields the wound while healing occurs beneath it. Scabs are typically red or brown and serve to prevent infection by keeping bacteria out. Cleaning a wound before a scab forms ensures no harmful bacteria remain trapped under the protective layer.
Undermining wounds occur when tissue erosion beneath the wound margins causes significant hidden damage under the skin. Although the surface wound may appear small, probing often reveals larger areas of tissue loss.
Effective management of undermining wounds includes:
- Addressing and eliminating underlying causes.
- Controlling symptoms.
- Providing appropriate local wound care.
- Filling dead space to prevent collapse.
- Utilizing advanced therapies like negative pressure wound therapy (NPWT).
To prevent further damage, wound care experts must identify and treat the root causes, such as infection or chronic medical conditions, to optimize recovery.
Edema refers to swelling caused by excess fluid trapped in your body’s tissues. While it can affect any part of the body, it’s most noticeable in the hands, arms, feet, ankles, and legs.
Edema may result from various factors, including medication, pregnancy, or underlying health conditions such as heart failure, kidney disease, or liver cirrhosis. Proper diagnosis and management are key to addressing this condition.
At Medicus Wound Care, our goal is to support the growth and success of every facility we partner with. We understand that many facilities hesitate to accept new admissions with serious wounds due to the associated costs and liability. By working with us, your facility can confidently admit more residents with complex wound care needs, providing them with an effective and proven treatment process.
Our commitment is to help you enhance the quality of care while expanding your facility’s capabilities.
We provide high-quality Wound Care Durable Medical Equipment (DME) for all patients we treat, following our established protocols. Our supplies are tailored to meet the needs of each resident, ensuring optimal healing outcomes.
We specialize in managing stage two and more severe or chronic wounds, including:
- Venous Foot Ulcers (VFU)
- Diabetic Foot Ulcers (DFU)
- Surgical wounds
- Burns
- And many other complex wound types
Our expertise allows us to deliver comprehensive care for a wide range of wound conditions, ensuring the best possible results for your residents.