Introduction
At Medicus Wound Care PLLC (“Medicus Wound Care,” “we,” “our,” or “us”), we prioritize safeguarding your personal information. This SMS Privacy Policy (“Policy”) explains how we collect, use, and protect your information when you engage with our SMS Service (“Service”), which is provided through a trusted third-party provider. By using our Service, you consent to the practices outlined in this Policy, which forms part of our broader Terms of Service.
We reserve the right to modify this Policy at any time without prior notice. Any updates will be posted at the top of this document, and changes take effect immediately upon posting. Your continued use of the Service after any changes signifies your acceptance of the revised terms.
Information We Collect
When you use our SMS Service, we may receive certain information from our third-party service provider, including:
- Your mobile phone number when you send us a text message
- The content of messages you send to us or other users of the Service
- Any username or screen name you select for use within the Service
- Feedback, comments, or other information you provide about your experience with the Service
How We Use Your Information
We use your personal information for the following purposes:
- To deliver and manage the SMS Service
- To respond to inquiries or requests from you
- To improve the functionality and performance of the Service
- To send you important notifications or updates related to the Service
- To conduct internal research and analysis
- To generate anonymized reports for internal and external partners
Please note that all messages you send through the Service are stored on secure servers operated by third-party providers and retained as necessary for operational purposes.
Sharing of Your Information
Your mobile information will not be sold, shared, or distributed to third parties or affiliates for marketing or promotional purposes. Furthermore, text message opt-in data and consent will not be shared with any third parties under any circumstances.
Data Security
We implement reasonable security measures to protect your personal information and work closely with our third-party providers to maintain these standards. However, no system can be entirely secure. While we strive to protect your information, we cannot guarantee complete protection against unauthorized access, hacking, or breaches. Additionally, as messages travel across external networks (such as your mobile carrier), we cannot guarantee the security of information outside of our control.
We advise against sharing sensitive or identifying information in your messages to other users.
How to Opt-In
You may opt out of receiving messages from us at any time by texting “STOP” to our number. Upon receiving your opt-out request, we will send a confirmation message to acknowledge your unsubscription. After this, you will no longer receive SMS messages from us unless you opt back in by re-subscribing through the methods mentioned above.
However, we may still send you essential messages related to administrative updates or service announcements that are necessary for the functionality of the Service.
Service for Adults Only
Our SMS Service is intended for individuals 18 years or older. We do not knowingly collect or process personal information from individuals under the age of 18. If you are under 18, you should only use the Service with the consent of a parent or legal guardian. By using our Service, you confirm that you meet this age requirement or have received appropriate parental permission.
Intended Users of the Service
This Service is specifically designed for medical professionals, staff, contractors, and patients affiliated with Medicus Wound Care PLLC or its partnered healthcare facilities. The Service is not intended for use by minors without parental consent.
Need Help? Contact Us!
If you have questions about this Policy or need assistance with the SMS Service, you can:
- Text “HELP” for support via SMS
- Email us directly at info@medicuswound.care
We are here to assist you with any inquiries related to the SMS Service or your privacy.